FREQUENTLY ASKED QUESTIONS

WHAT IS BRINKS BABY?

We are a sneaker and streetwear store based out of Edmonton, Alberta. We deliver to customers within Canada, USA and the rest of the world. Our team takes pride in what we do and our customer service is there to help you with any questions you have.

HOW DO I CONTACT SUPPORT?

You can contact support by emailing us directly at support@brinksbaby.com
Our team will respond usually within the same day 7 days a week.

You can also contact us using the contact us page by clicking below:

CONTACT US

WHAT ARE THE SHIPPING RATES?

We offer multiple shipping options worldwide. All orders are shipped same day or the day after most of the time. Our shipping team uses various mailing services depending on the country you are located in. All of our packages are boxed carefully with protective wrap inside.

Here is the list of options we provide (Prices are in CAD).

 Canada  United States
Regular Shipping (1-7 days) - $17 Regular Shipping (3-7 days) - $20
Express Shipping (1-3 days) - $22 Express Shipping (1-3 days) - $25

 

ARE ALL ITEMS AUTHENTIC?

Yes! All items listed on the website are verified by our highly trained staff beforehand. Brinks Baby only deals and buys from reputable suppliers. 

WHAT PAYMENT METHODS ARE ACCEPTED?

We offer multiple payment methods so your checkout process is as easy as possible. 
Here are the list of payment methods we accept:

- Paypal Checkout 
- VISA, Mastercard & American Express
- Shop Pay
- Apple Pay
- Android Pay

WHAT IS THE REFUND POLICY?

Please note that we have a 100% no refund policy. This is due to the fact that we cannot take items back since it could have been tampered with, swapped for another item, or worn and then returned.

It is advised that you pick your sizing accordingly for clothing or shoes before we send out the item. Feel free to contact support for any inquires you have.